Focus on driving value in three areas
Invest in AI wisely
We help you establish clear business cases, evaluate the potential of your ideas, and establish the right AI operations to monitor your investments.
Move quickly on your AI ideas
It’s time to take your use cases from planning to production by leveraging emerging technologies. Grounded in tangible benefits, our approach to AI-accelerated engineering helps you move from ideation to real-world use.
Create an adaptive workforce
Building an adaptive organization requires helping your people navigate new skills, tools, and technologies. We understand the change management, communications, and organization design to support your evolving workforce.
As a founding member of the Agentforce Partner Network, Slalom enables the rapid activation of data and AI use cases to transform customer experiences.
Overview
Experience the transformative capabilities of combining Salesforce’s Data Cloud and Agentforce to unlock deeper insights from your customer data, empowering you to deliver highly personalized experiences driven by predictive and generative AI insights. The Agentforce Accelerator, in conjunction with Slalom’s services, leverages Slalom’s proprietary delivery blueprints to facilitate seamless testing, discovery, and requirement gathering, driving scalable results for your final implementation.
How Agentforce works
Natively built on Salesforce and extendable to all clouds (and beyond!), Agentforce brings generative AI to your organization, allowing you to integrate your preferred large language model (LLM) provider in an enterprise-grade, secure, and trust-first manner. Keep your data and insights secure within the Salesforce ecosystem, and take action throughout your technology stack.
Dive in deeper
Agentforce stands out as a comprehensive generative AI platform by leveraging Salesforce’s Data Cloud as its core data layer. Data Cloud unifies and harmonizes data from Salesforce and third-party systems, enabling seamless retrieval-augmented generation (RAG) capabilities. This integration removes traditional engineering hurdles by indexing unstructured data—such as emails, call transcripts, and knowledge articles—into a vectorized, searchable format. This empowers the platform to deliver relevant, timely insights and actions with minimal setup.
In addition to powering RAG, Data Cloud provides robust support for AI refinement and operational transparency. Detailed audit logs and usage analytics offer a complete view of all Agentforce interactions, supporting compliance, enhancing user trust, and driving data-driven improvements. The feedback loop enabled by Data Cloud allows humans in the loop to quickly refine agent capabilities, while its analytics capabilities help unlock actionable insights to optimize customer service, sales, and operational workflows.
With Data Cloud as its backbone, Agentforce combines the power of RAG with enterprise-grade analytics, helping to create a secure, trust-first environment that supports innovation and enhances decision-making across your organization. What makes the platform unique and robust is utilizing Data Cloud as its data layer. Data Cloud unifies and harmonizes all customers’ Salesforce and third-party data, which is key to Agentforce enabling relevant actions and unlocking new insights.
Ready to shape the future of your business?
Get our Agentforce guide to the top 10 readiness questions and industry use cases.
Key capabilities and industries
Agentforce accelerator framework with industry expertise:
Experience across sectors such as healthcare, life sciences, media/communications, financial services, travel, technology, energy/utility, manufacturing, retail, consumer goods, and public sector.
Advanced reasoning engine:
Powered by Agentforce to support both internal and external assistive agents and applications.
Foundational components for autonomous agents:
Facilitates operations within a multi-agent network.
10K+ prompts and database of 1K+ AI personas by industry
Prompt cookbook built with Salesforce:
Leverage well-defined prompts and data services as the foundation of effective enterprise AI. Our prompt cookbook captures insights and best practices to help you harness this power effectively with ready to build use cases for Sales, Service and core platform Generative AI capabilities to help you make the most of your Agentforce investment.
Data management:
Observe-Test frameworks allow traceability from discovery through to implementation, scaling data across complex use-cases.
Cross-cloud profile unification
Omni-channel insights:
Accelerator-backed insights that unify profiles across email, chat, and more, enabling seamless customer interactions.
Digital engagement across technologies
Discover the synergy of Agentforce and Data Cloud
Unified engagement data
Seamlessly unify engagement data across various “profiles,“ enabling a holistic view of each individual.
360-degree view
Build a comprehensive 360-degree view of each individual by tying together attributes like name, email, and account number.
Implemented at a risk management company to unify engagement data across customer profiles.
Scalable data enrichment
Enrich your data with aggregation metrics to gain deeper insights into customer behaviors and preferences.
Smart virtual assistants
Create highly customized generative virtual assistants that can be embedded anywhere in your Salesforce applications (e.g., customer support, case summarization, document creation, knowledge research, etc.).
Insights across the platform
Utilize CRM data to provide actionable insights across the entire platform, leveraging features like BYOM, traceability, and auditability (requires Data Cloud as a foundational data layer to perform).
Predictive and GenAI
Leverage predictive and GenAI capabilities to drive actionable insights and personalized recommendations.
