Slalom achieves a 1400% increase in AI Certifications to drive Salesforce Agentforce in Australia and New Zealand
Slalom Australia and New Zealand complete a company-wide certification drive to upskill employees in Salesforce AI solutions.
Sydney, Australia – January 16, 2025 — Slalom, a $3bn global business and technology consulting company, today announced an expansion of its AI-driven customer service solutions using Agentforce. As a founding member of Salesforce’s AI partner advisory board, Slalom is uniquely positioned to deliver transformative solutions enhancing customer experience and operational efficiency through innovative AI technology.
Every Slalom team member, including executives and consultants, are pursuing Salesforce AI certifications across all Slalom offices. This investment in Agentforce underscores its commitment to helping clients leverage advanced AI technology, improving customer satisfaction, cost efficiency, service scalability, and 24/7 support capabilities.
“At Slalom, we are dedicated to helping organisations across ANZ lead in the AI revolution by transforming their customer experiences with Agentforce,” said Michael Shimota, Slalom President Asia Pacific and Japan. “Since launching Slalom in Australia in 2020, we’ve focused on building a culture of innovation, which is reflected in our work with Agentforce and AI solutions. Our partnership with Salesforce positions us to lead our clients into the future with confidence.”
Agentforce is the agentic layer of the Salesforce platform for deploying autonomous AI agents across any business function. For Slalom clients, Agentforce unlocks an array of benefits: from enhanced customer engagement and improved efficiency, to scalable, data-driven insights for long-term growth. Slalom’s commitment to Agentforce aligns with its broader mission to make AI accessible and actionable for businesses in ANZ.
Rowena Westphalen, SVP, Innovation, AI and Customer Advisory, for Salesforce ANZ said, “Agentforce represents a monumental shift in the industry, enabling humans with AI to redefine how businesses achieve customer success. Our partners play a crucial role in helping our customers realise the transformative power of AI agents, by providing a vast catalogue of trusted and ready-to-deploy partner agents and agent actions.”
Slalom Empowers ANZ Businesses Across Industries
In leading the AI revolution with clients like Xero, Virgin Voyages, Purina and Southwest Airlines, Slalom is equipped to help organisations leverage AI to achieve their strategic goals. Slalom’s “Impossible Factory” offers AI testbed accelerators, AI business value mapping, AI solution building, and more, empowering companies at every stage of their AI journey.
You can learn more about Slalom’s AI expertise and solutions here, their partnership with Salesforce here, or contact the Slalom team at agentforce-anz@slalom.com.
About Slalom
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.