Seattle – June 15, 2023 – Slalom, a global business and technology consulting company, today unveiled a new AI accelerator for businesses using Salesforce – revolutionizing the way companies leverage generative AI. Available now, Slalom’s new technology empowers businesses using Salesforce to build AI-generated bots on the Salesforce platform – enabling organizations to harness the power of AI today to help enhance exceptional customer experiences, all natively within Salesforce.

Generative AI has the power to improve customer experiences and transform how companies do business. Most senior IT leaders (84%) say generative AI will help their organization better serve customers, and 67% are prioritizing generative AI for their business within the next 18 months. With the exponential growth of generative AI and its potential to disrupt customer service, Slalom and Salesforce are helping companies use generative AI to provide the personalized customer interactions that help businesses grow. 

Slalom’s new generative AI accelerator provides companies using Salesforce technology with the tools to design, develop, and deploy AI-powered bots to help meet business’ unique needs, while expanding their customer service operations. By building on the power of Salesforce with generative AI-powered bots, businesses can enhance customer satisfaction, increase efficiency, and gain a competitive edge in today's digital landscape.

Key features of the Slalom generative AI accelerator for Salesforce include:

1. Generative AI-Powered Bots: Organizations can create AI-powered bots to generate responses that enhance customer interactions and provide dynamic support – giving organizations the ability to better train and tailor the chatbot to their specific needs and the customer experience they want to provide.
2. Built Natively on Salesforce: The generative AI accelerator is built on Salesforce, enabling businesses to leverage their data, workflows, and processes to enhance their customer service operations.
3. Extend to Salesforce Clouds: Customers have flexibility to connect their own Large Language Models (LLM) today – with future compatibility to connect with Salesforce Einstein GPT, Commerce Cloud, Marketing Cloud, Revenue Cloud, and Experience Cloud. This allows companies to harness the power of Salesforce's advanced AI capabilities to deliver even more intelligent and context-aware interactions.

“We are actively showcasing the value of GPT in the Salesforce environment through our generative AI accelerator. Slalom is eager to help customers start their AI journey as soon as possible, so companies can better understand the promise of AI tools and experience the power of innovation in their own world immediately," said Katie Dunlap, Global Salesforce General Manager at Slalom. 

To learn more about the Slalom accelerator for Salesforce and how it can transform your customer service operations today, visit Slalom’s Digital Service YouTube channel and contact us at Slalom.com/Salesforce.

Salesforce and others are among the trademarks of Salesforce, Inc.

About Slalom

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For eight years running. Learn more at slalom.com.