Hyatt
Welcoming world travelers with industry-leading digital hospitality
At a glance
Hyatt engaged Slalom to build the technology to unleash the power of Hyatt's people, purpose, and data to transform the customer experience.
Impact
The new World of Hyatt app redefined hospitality in a digital world, increased bookings by 80%, and empowered Hyatt's UX and technology teams to continue innovating with confidence.
Key Services
Industry
Travel & hospitality
When Hyatt and Slalom collaborated to envision the future of digital hospitality, we saw an opportunity to do something different. We asked ourselves, what would happen if we could unleash the power of Hyatt’s people, purpose, and data to transform customer experience?
Hyatt recognized the opportunity to use the mobile devices that customers always have nearby to increase customer satisfaction, surpass the digital experiences offered by competitors, and explore operational efficiencies at its properties. The hospitality leader envisioned a mobile app that would engage people in new ways and elevate guest satisfaction throughout their stays at Hyatt hotels around the globe.
With a thoughtful, contextually relevant approach to app design, Slalom and Hyatt teamed up to make this vision a reality with the new World of Hyatt app. In the process, Slalom helped set Hyatt up for success in the future by building capabilities within Hyatt’s existing team.
